We will try our best to cover the most frequently asked questions below, however if there is something not covered, please fill out a request form here
Delivery
Delivery times may vary depending on product, most in stock items are usually dispatched within 1-2 days, unless otherwise stated.
Please note that items that have been purchased as painted will have a longer dispatch time
Questions about paint jobs
We will send finished pictured of paint jobs in advance before dispatching, that way it ensures you are completely satisfied, if not it gives us time to rectify any changes.
*Please note, depending on the amount of workload painted products may take longer to ship than usual*
Returns and Refund Policy
We pack all our items securely, if for whatever reason you are unhappy with a product, or there is a part missing or broken simply fill out a request form stating the problem and we will do our best to resolve your problem.
In the unlikely event that the product is unavailable, we will issue a refund.
Paint jobs
For model kits that have been purchased as painted, please note in some circumstances they will be sent unassembled, due to the risk of detailed parts getting damaged.
International Shipping
Do you do international shipping?
Yes we do, however prices and delivery times will vary on destination country, weight and size of parcel, we strongly advise you to make an enquiry beforehand if you wish to purchase from abroad
Painting Charges
What are the Painting Charges?
some paint jobs are cheaper than others, we charge our prices based on the model, and take into account things like, detail, time, size etc...
*Please Note* if an item doesn't have a paint charge applied to it, please get in contact for a price